For patients and families
Did a Companian Care Advocate call you?
Who we are, why we call, and how to check.
Calls approved by your doctor’s office
You can say no at any time
The same Care Advocate every month
RNs, NPs, LCSWs and care companions
Check with your doctor’s office first
No new hires needed
Approved by your doctorWe call only after the office says yes
The same Care AdvocateOne person, every month
Your choiceYou can say no at any time
How to check the call is real
Call your doctor’s office
Use the phone number you already have, not one given on the call, and ask whether the office works with Companian.
Take your time
You do not have to decide on the first call. Your doctor’s office can answer questions too.
If anything feels wrong
Hang up. If a caller asks for a card number or bank details, call your doctor’s office before you share anything.
What a Care Advocate does
Same person, every call
Calls you by phone or video, the same person each time.
Follows your care plan
Asks the questions your doctor’s care plan sets out, and writes down your answers.
Keeps appointments on track
Checks that your upcoming appointments are still on.
Loops in your doctor
Passes anything new to your doctor’s office. Your doctor makes the medical decisions.
Care Advocates work with registered nurses, nurse practitioners, licensed clinical social workers and care companions. An AI assistant helps with notes; a person always makes the call. Read more about Companian.
What it costs
Your doctor’s office bills these as Medicare Part B services. Your usual Part B deductible and coinsurance apply. A supplemental plan or Medicaid may cover some or all of it; ask your plan.
For chronic care management, the Care Advocate tells you four things before you agree:
It is available to you
The service is available to you.
There may be a cost
There may be a cost to you.
One clinician bills
Only one clinician can bill for it each calendar month.
Stop any time
You can stop at any time, and it ends at the end of that month.
Medicare explains the service on its chronic care management coverage page.
Questions patients and families ask
Can I sign up myself?
No. Companian works through your doctor. Ask your doctor’s office whether they offer it.
How do I stop?
Tell your Care Advocate or your doctor’s office.
Is my information private?
Yes. Your health information is protected under HIPAA.
Is this an emergency line?
No. In an emergency, call 911.