Text Message Consent
Last updated: May 27, 2026
This page describes how the two groups who receive text messages from Companian Inc. (“Companian”) consent — patients enrolled in our care coordination services, and Companian’s own staff — and the disclosures presented at the time they opt in. It is provided for transparency and for review by our messaging and telecommunications partners.
Companian is a care coordination company that supports older adults living with chronic conditions, working on behalf of partner medical practices. Text messages support a patient’s care — appointment reminders, links to join telehealth visits, and check-ins from their care team. Consent is always voluntary and is never a condition of enrolling in or receiving care.
What patients consent to receive
- Appointment reminders
- Links to join telehealth (video) visits
- Check-ins and care-coordination messages from the assigned care team
Disclosures presented at opt-in
Every opt-in method below presents all of the following before consent is recorded:
- Unencrypted channel. Text messages are not encrypted and may include limited details such as an appointment date or time.
- Message frequency varies based on care coordination needs.
- Message and data rates may apply based on the patient’s mobile carrier plan. Companian does not charge for messages.
- Opt out anytime by replying STOP to any message; reply HELP for help.
- Voluntary. Consent is not a condition of enrollment or of receiving care.
- Not shared. Companian does not sell or share mobile numbers with third parties for marketing.
Consent is recorded with a timestamp. Full terms are in our Privacy Policy (Section 4) and Terms of Service (Section 5).
How patients opt in
Patients opt in during clinical enrollment through one of two methods. There is no public website signup form — consent is collected as part of the care enrollment process.
Method 1 — Verbal consent during the enrollment call
During a telehealth enrollment call, a Companian care coordinator reads the following script. The patient’s spoken consent and the date and time are recorded in the patient record.
“As part of your care with Companian, we’d like to send you text messages to your cell phone — things like appointment reminders, links to join your video visits, and check-ins from your care team.
A few things I have to tell you so you can decide:
- These are text messages, which are not encrypted, so there’s a small chance someone else with access to your phone could see them. They may include limited details like an appointment date or time.
- Message frequency varies depending on your care, and message and data rates may apply through your phone carrier.
- You can stop the texts anytime by replying STOP, or reply HELP for help. We don’t share your mobile number with anyone for marketing.
- This is completely optional — you’ll still get the same care whether or not you say yes.
Is the best cell number for these texts [coordinator reads back the number on file]? … And do I have your okay to send you text messages at that number?”
If the patient agrees, the coordinator records consent, the mobile number, and the timestamp. If the patient declines, no text messages are sent.
Method 2 — Signed paper consent form at intake
During in-person intake at a partner clinical practice or an in-home visit, the patient completes and signs the following form. The signed form is scanned to the patient record.
Companian — Text Message (SMS) Consent
Companian provides Medicare care-coordination services. With your permission, we’ll send text messages to your mobile phone to support your care — appointment reminders, links to join video visits, and care follow-ups from your care team.
Please read before signing:
- Text messages are not encrypted. They may contain limited information such as an appointment date or time, and could be visible to anyone with access to your phone.
- Message frequency varies based on your care.
- Message and data rates may apply through your mobile carrier.
- You can opt out at any time by replying STOP to any message, or reply HELP for help.
- Companian does not sell or share your mobile number with third parties for marketing.
- Consent is voluntary and is not a condition of enrolling in or receiving care from Companian.
Full details: Privacy Policy — companian.health/privacy · Terms — companian.health/terms
Mobile number for text messages: ______________________________
☐ Yes — I consent to receive text messages from Companian at the number above. (This box is left unchecked; the patient checks it only if they agree.)
Patient name: __________________ Signature: __________________ Date: __________
How Companian staff opt in
Companian’s internal staff — care coordinators, clinicians, and administrators — may opt in to receive work-related text alerts (such as a new patient assignment or a same-day action item) from the user settings page inside the Companian web application. The control is shown below: the toggle is off by default, presents the same disclosures, and records the consent with a timestamp. Staff may revoke at any time, either by turning the toggle off or by replying STOP.
After opting in, the control shows “Consented on [date]” and records the timestamp; the toggle is disabled until a phone number is on file.
Opting out
A patient can opt out at any time by replying STOP to any Companian message. Opt-out is processed automatically: the patient receives one confirmation message and no further messages thereafter. Reply HELP to any message for help, or contact us at hello@companian.health.
Contact
Questions about how Companian handles text messages and consent? Contact us at hello@companian.health.